Privacy Policy

Last updated: 16 September 2026

This policy explains how KHLGAN collects, uses and protects your personal data when you visit the website, place an order or contact us. We are committed to protecting our customers' privacy in accordance with applicable laws in the United Arab Emirates, including personal data protection and consumer protection law.

1. Who We Are

This store is operated by KHLGAN Trading, trade licence number 123456789, based in Hili Misbah, Al Ain, United Arab Emirates. For privacy enquiries, contact info@khlgan.ae / +971501002001.

2. Data We Collect

When you use the store, we may collect your name, phone number, email address, shipping and billing addresses, order details, payment data processed through payment providers, support messages, communication preferences and technical information such as your IP address, device type, browser, cookies and pages visited.

We do not usually store full card details in our systems. Payments are processed through approved payment providers using appropriate security procedures.

3. Why We Use Your Data

We use personal data to process orders and payments, arrange shipping and delivery, issue invoices, provide customer service, manage returns and exchanges, improve the website experience, prevent fraud, comply with legal, tax and accounting requirements and send marketing messages only where there is consent or another appropriate legal basis.

4. Legal Basis for Processing

We process data where necessary to fulfil an order or sales contract, comply with a legal obligation, protect our legitimate interests such as website security and fraud prevention, or based on your consent where it is required, such as for certain marketing communications or non-essential cookies.

5. Marketing and Promotional Messages

We will only use your data for marketing in accordance with applicable law and based on consent where required. You may unsubscribe from marketing messages at any time using the unsubscribe link or by contacting us using the details above.

6. Sharing Data

We may share data as necessary with service providers that help us operate the store, such as the e-commerce platform, payment providers, couriers, messaging services, analytics tools, customer service providers and legal or accounting advisers where needed. We require these parties to use data only for the specified purposes and in accordance with confidentiality and security requirements.

We may also share data if requested by a competent government or judicial authority, or where disclosure is necessary to protect our rights or our customers' rights or to comply with the law.

7. Transfers Outside the UAE

Some data may be processed or hosted outside the UAE through service providers such as Shopify, payment providers, couriers or analytics providers. Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable legal requirements.

8. Cookies

The website uses cookies and similar technologies to operate the cart and checkout, save preferences, measure performance and improve the shopping experience. You can manage cookies through your browser settings, but disabling some cookies may affect essential functions such as the cart or checkout.

9. Data Retention

We retain personal data only for as long as needed to achieve the purposes described in this policy or for periods required under accounting, tax, consumer protection or dispute resolution laws. When data is no longer needed, we delete or anonymise it where appropriate.

10. Data Security

We use appropriate technical and organisational measures to protect data from unauthorised access, loss, alteration or disclosure. However, no online system can be guaranteed to be completely secure. We encourage customers to use strong passwords and not share account information with others.

11. Your Rights

Depending on applicable law, you may have the right to request access to, correction or deletion of your personal data, restrict or stop processing, withdraw consent where processing is based on consent, request data portability where applicable, object to certain types of processing or complain to the competent authority.

To exercise any of these rights, contact info@khlgan.ae. We may request information to verify your identity before fulfilling your request.

12. Children's Privacy

The store is intended for adults or those using it under a guardian's supervision. We do not intend to collect personal data from children below the legal age. If we discover that a child's data has been collected without appropriate consent, we will take steps to delete it on request and in accordance with the law.

13. External Links

The website may contain links to external platforms such as Instagram, payment gateways or couriers. We are not responsible for their privacy practices and recommend reviewing their policies directly.

14. Policy Updates

We may update this policy from time to time. When an updated version is published, the last updated date above will be changed. Continued use of the website after an update is published means that you are aware of the new version.