Privacy policy

Last updated: October 1, 2026

KHLGAN operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a carefully curated shopping experience (the "Services"). KHLGAN is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including information you provide when communicating with us, for example when sending an enquiry to customer support.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interactions with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfil orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews and create a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or act on potentially fraudulent, unlawful, unsafe or harmful activity, protect public safety and secure the Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend not sharing your username, password or other access details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond effectively to your requests, deliver the Services efficiently and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation or other legal disputes, enforce our terms or policies or investigate potential violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, or to protect or defend the Services and our rights, those of our users or those of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than where you live, to provide and improve the Services. To help protect, grow and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding its use for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, visit Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through Shopify's Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public spaces, including information shared on third-party social networking platforms, may also be viewed by other users of the Services or those platforms without limitations on its use by us or a third party. Inclusion of these links does not itself imply endorsement of the content, owners or operators of those platforms, except as disclosed in the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell", as defined by applicable law, personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Information you send to us may also not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request deletion of the personal information we hold about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, in certain circumstances and subject to certain exceptions.
  • Managing Communication Preferences. We may send promotional emails, and you can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, such as those relating to your account or purchases.

You can exercise these rights where indicated in the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised agent to submit requests on your behalf. Before accepting a request from an agent, we will require proof that you authorised them to act for you and may require you to verify your identity directly with us. We will respond promptly as required by applicable law.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using those details, or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country where you live.

If we transfer personal information outside the EEA or UK, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent UK authority, as applicable, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will publish the revised policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any available rights, call +971 50 521 1540 or email khlgan97@gmail.com or contact us at Hili Misbah, الخريس, Al Ain AZ, United Arab Emirates.