Terms and Conditions

Last updated: 16 September 2026

Welcome to KHLGAN. By using this website or placing an order, you agree to these Terms and Conditions. Please read this page carefully before making a purchase.

1. Store Information

This store is operated by KHLGAN Trading, trade licence number 123456789, based in Hili Misbah, Al Ain, United Arab Emirates. Contact: info@khlgan.ae / +971501002001.

2. Products

KHLGAN sells men's and women's fabrics, including embroidered and embellished fabrics. We aim to display colours and details as accurately as possible, but colours may vary slightly due to photography lighting or your screen settings.

Hand-embroidered or hand-embellished fabrics may have minor variations in pattern or texture. These are part of the nature of the product and are not considered defects unless they affect the use of the fabric or contradict its main description.

3. Orders and Prices

All prices are shown in UAE dirhams unless otherwise stated. Prices include VAT where applicable. The store's tax registration number is 876986238764598. Price and tax details will be shown on the invoice where applicable. We reserve the right to correct any obvious pricing or description error before accepting an order, notifying you and allowing you to confirm the order at the correct price or cancel it.

4. Payment and Invoices

Orders must be paid for using the payment methods available at checkout. Once an order is confirmed, you will receive an electronic confirmation and a digital invoice or receipt containing product details, quantity, price and store information, in line with e-commerce and consumer protection requirements in the UAE.

5. Shipping and Delivery

We ship within the UAE and may offer shipping to GCC countries depending on the options available at checkout. Shipping fees and estimated delivery times are shown before you complete your order. Delivery times are estimates and may be affected by couriers, incomplete addresses or customs procedures outside the UAE.

You are responsible for providing a correct address and contact number. If delivery cannot be completed because of incorrect information, you may be charged for reshipping.

6. Inspection on Receipt

Please inspect your products on receipt and before cutting, tailoring or washing the fabric. If you receive an incorrect or damaged product or notice a visible defect, contact us within 3 days of receipt with your order number and clear photographs. We will review the case and provide an appropriate solution in accordance with the law and store policy.

7. Returns and Exchanges

We accept return or exchange requests for unused, unwashed and uncut products in their original condition and packaging within 7 days of receipt, unless an exception below applies.

Fabrics cut to your specifications, prepared to a special size, personalised or sold as part of a special order cannot be returned or exchanged unless they are damaged, do not match their description or the wrong product was sent. This does not affect mandatory consumer rights in the UAE.

No provision on this page may limit the rights granted to you under UAE consumer protection law, including the right to accurate information, an advertised price, fair and prompt dispute resolution and fair compensation where harm is established.

8. Offers and Vouchers

Offers and vouchers are subject to specific validity periods and conditions. Offers cannot be combined unless expressly stated. We may cancel or amend offers at any time while honouring orders confirmed before the change.

9. Acceptable Use of the Website

You agree not to use the website for any unlawful purpose, attempt to disrupt its operation, provide false information or use any content, images or trademarks belonging to KHLGAN without prior permission.

10. Intellectual Property

All logos, images, text, designs and marks displayed on the website are owned by or licensed to the store. They may not be copied or used commercially without prior written permission.

11. Limitation of Liability

We are not responsible for indirect losses or losses resulting from use of a product contrary to its instructions, or from inappropriate cutting, tailoring or washing of the fabric. This does not affect any liability that cannot be excluded under applicable UAE law.

12. Complaints and Dispute Resolution

Please contact us first so that we can resolve any complaint promptly and fairly, at info@khlgan.ae or +971501002001. If a dispute cannot be resolved amicably, these terms are governed by the laws of the United Arab Emirates and the competent courts in Abu Dhabi will have jurisdiction, unless mandatory law provides otherwise.

13. Changes

We may update these terms from time to time. Updates take effect when published on the website and do not affect orders confirmed before the update date unless required by law.